FAQ
What are your business hours?
The Nest is open Monday-Friday from 10:00 am-5:00 pm EST.
How can I contact you?
For customer service, general information, help with a new order, issues with a current order, and all other inquiries, email info@ravensoriginal.com. We are available Monday-Friday from 10:00 am-5:00 pm EST and strive to respond with promptness. Please note that our inbox is not monitored after-hours or on weekends.
SHIPPING POLICIES
When will my order ship?How are shipping rates determined?
We are proud to offer transparent shipping rates – what we pay is what you pay! Rates are calculated by your location and how much your package weighs.
My order arrived damaged, what do I do?
Our products are so delicious we never want to waste a drop, so we strive to pack all our items with care! However, occasionally accidents do happen. If you receive a shipment with a damaged item, please immediately email photos of the damaged item and packaging to info@ravensoriginal.com. We will respond within one business day. Photos are needed in order to file a claim with the shipping carrier, and they also help us in assessing our packaging procedures to prevent future damages. We must be notified within 24 hours of receiving your damaged order.
Returns + Refunds?
Because we sell food items, we cannot accept returns. All items from The Nest are final sale. We handle all lost and damaged orders on a case-by-case basis.
If there is an issue with your order, please contact us immediately at info@ravensoriginal.com.